Shop policies

Who you are buying from

Zenfest Events runs the Zenfest Shop as a platform. Zenfest does not sell the products itself. Every product page shows who sells it:

• Partner store (for example Amazon, Flipkart or Ferns N Petals). You buy on their website; their price, delivery, returns and invoice apply. When you buy through our link, Zenfest may earn a small commission from the store at no extra cost to you.
• Zenfest seller — an independent business reviewed by our team. The seller sets the price, ships the product, issues the invoice and handles returns as described on the product page. Sellers who ship to other states show their GSTIN.

Prices and payment

Prices are in Indian rupees. Partner-store prices can change on their site; the price at their checkout applies. For Zenfest sellers, you pay the seller directly using the payment details they share for your order. Zenfest never asks for card numbers, OTPs or passwords.

Delivery

Each product page shows where it can be delivered and how soon it ships. Partner stores deliver according to their own terms. Zenfest sellers share a tracking number once the order ships.

Returns, refunds and cancellations

Partner-store purchases follow that store's return policy. For Zenfest sellers, the returns and refund terms are shown on the product page before you order. Personalised and made-to-order items (for example name-printed return gifts) usually can't be returned unless they arrive damaged or wrong — tell the seller within 48 hours of delivery with photos.

Gift registry

Products added to a gift registry are bought by guests the same way as above. Zenfest only keeps track of which gifts are claimed so guests don't buy the same thing twice.

Complaints and grievance officer

If something goes wrong with an order, contact the seller first. If it isn't sorted, or your complaint is about Zenfest, write to our grievance officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Selling on Zenfest

Event businesses can list products for free. Listings go live after our team reviews them. Zenfest charges sellers a commission on delivered orders, agreed before the first listing goes live. Sellers are responsible for their own GST, invoices, delivery and returns. Become a seller